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Infrastructure |
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Govt. of India, Dept. of Telecom |
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| Salient Features of Revised Telecom Tariff: |
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1.Bi-monthly rental charge will be Rs. 500/- instead of
Rs.380/- if the no. of calls made in previous two
months period exceeds 400.
2.Local Call Charging : 1 unit per 3 minutes (instead of 5 minutes)
3.Call Charge Rate Slab : 1st 150 calls : Free. 151 to 400 calls : @ 80 p per unit.
401 to 1000 calls : @ Re. 1/- per unit. Beyond 1000 calls: @ Rs. 1.20/- per unit.
4.Reduction in long distance STD call charges : 15% to 40% depending on distance.
5.For calls made from STD PCO Booths : Unit of call charge, Rs. 1.20/- per unit. Addl. Service charge
for STD calls from PCO booth : Rs. 2/- per STD call.
For all types of charges : Service Tax @ 5% to be paid extra.
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| PHONE BILLS AND PAYMENT |
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Issue of Phone Bills : Phone bills are issued regularly by ordinary post as per a bi-monthly billing schedule. Bills issued in a month contain rental charge and call charges for the previous two months. The Bill may also contain other charges like Inland and Intemational Trunk Call charges, accessories rent, Ticket Calls (calls for any broken period not collected in any earlier bill) etc.
What to do if you do not receive your phone Bill ?
Keep a mental note of your bill issue interval. Around the time your bill is expected to be issued, you may ascertain your phone bill amount by dialing 1501/1502/1503. You can get the information Faxed to you too.
N.B. It is a FREE service.
If you are not getting your Bill or notice some address mistake.
Please dial “152” and tell your problem. The service is FREE.
How to Pay Phone Bills ?
A phone bill is payable within the due date printed on the bill. After receiving your phone bill you may pay it within due date (irrespective of the bill date) at any of the Bill Collection Centres listed below or at any of the Post Offices listed below. You may pay either by cash or by
cheque. If you have not received your bill but have ascertained the bill amount by dialing 1501/1502/1503 you may pay through “PAY-IN-SLIP” or against “duplicate” bill.
You can pay your Telephone bill within “ Due date “ to the following branches of the Syndicate Bank in
Cash/Cheque/DD/Pay order.
Draw Cheque/DD/Pay order in favour of “Syndicate Bank A/c Calcutta Telephones”
Timings : Weekdays : 10:00 AM to 2:00 PM
Saturday & Sunday : 10:00 AM to 12:00 Noon
Branches : Jadavpur, Baruipur, NS Road, Brabourne Road, Camac Street, Ganesh Ch. Avenue, Rash Behari Avenue,
Shyambazar, Salt Lake, Howrah, Lake Gardens, Alipore, Barasat, Circus Avenue,
Dharmatalla, Gariahat, Manicktalla, Sunny Park and Burrabazar.
Phone Bill Collection Centres (payment will be received on all working days upto 2:30 P.M.) |
| Collection Centre |
Draw Cheque / DD in favour of : |
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8, Hare
Street, Cal – 1
CTO Bldg.,
Cal – 1 ( 8 AM to 2 PM )
82,
Ballygunge Place, Cal – 19
154, N.S.C.
Bose Road, Cal – 40
27,
Manmatha Ganguly Rd., Cal – 2
264,
Jessore Road, Cal – 28
Panihati
Tel. Exch, B.T. Rd., 24 Pgs (N)
Salt Lake
Tel Exch Blk DE, Cal – 64
200/201,
G.T. Rd (N), Satyabala, How – 7
GT Road,
Burrabazar, Chandannagar
Searmpore,
Khasbagan, Hooghly
Barrackpore,
Chiriamore, 24 Pgs (N)
Bhatpara
Telephone Exchange, 24 Pgs (N)
Kalyani
Telephone Exchange, Nadia
Behala
Tel. Exch, 598, D.H. Road, Cal - 34 |
RBI A/C
Telephones Cal. Dist.
RBI A/C
Telephones Cal. Dist.
Accounts
Officer (South), CTD
AOTR
Ranikuthi, CTD
AOTR
(North), CTD
AOTR (CC),
Dum Dum, CTD
AOTR
(North), CTD
AOTR (Salt
Lake), CTD
Accounts
Officer (Howrah), CTD
AOTR
Chandannagar, CTD
AO
Serampore, CTD
Payment by
Cash only
Payment by
Cash only
Payment by
Cash only
AO(TR)
CTD, Behala
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Telegraph
Offices
which
receive payment only by Cheque/DD (within due date) Draw Cheque/DD in
favour of Office-in-Charge of the Telegraph Office.
Alipore,
Baguihati, Bandel, Barasat, Barrackpore, Behala, Bidhannagar,
Chandannagar, Howrah, ITO (Poddar Court), Jadavpur, Nagerbazar,
Park-Street, Rashbehari Avenue, Netajinagar, Serampore.
Post
Offices where
you can pay your phone bill by Cash/Cheque/DD (within due date)
Draw
Cheque/DD in favour of Post Master of the Post Office :
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| Alipore
HO |
Alambazar |
Andul
Mouri |
Bagbazar |
| Ballygunge |
Bangur
Av. |
Baranagar |
Barasat
HO |
| Barrackpore
HO |
Baruipur
HO |
Beadon St |
Behala |
| Belgachia |
Belghoria
HO |
Beliaghata
HO |
Bhadrakali |
| Bhatpara |
Bhowanipur |
Bidhannagar |
Bidhannagar
CC |
| Birati |
Burrabazar
HO |
Budge
Budge |
Calcutta
GPO |
| Chandannagar |
Chinsurah
HO |
Chittaranjan
Av. |
Circus
Av. |
| Cossipore |
Deshbandhunagar |
Dum Dum |
Entally |
| Esplanade |
Garden
Reach |
GhughuDanga |
Hatkhola |
| Howrah HO |
Hridaypur |
Jadavpur
Univ. |
Khengrapatty |
| Kalighat |
Kalyani
SO |
Kasba |
Middleton Row |
| Khidderpore |
Lake
Town |
Madhyamgram |
Panihati |
| New
Alipore |
New BKP |
Pamashree
Pally |
Salkia HO |
| Raja
R.M.
Ray Sa. |
Regent
Park |
Regent
Estate SO |
Serampore
HO |
| Sarat
Bose Rd. |
Shribhumi |
Sealdah
SO |
Tel.
Bhawan |
| Shyambazar |
Shibpore |
Sodepur |
Tollygunge
HO. |
| Tribeni |
Uluberia |
. |
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Electronic
Clearance Scheme (ECS). Let
your phone bills be paid by debiting the bill amount from your bank A/c.
It is totally free of any hassles
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Electronic
Clearance Scheme (ECS). Let
your phone bills be paid by debiting the bill amount from your bank A/c.
It is totally free of any hassles.
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Disconnection of
Phones for non-payment and its Reconnection
If
a bill is not paid, a phone line is disconnected after 35 days
from the Bill date. A phone
line is not disconnected on a day if the following day is a Saturday or
a holiday. For the 1st
15 days after disconnection for non-payment, only the outgoing calls are
stopped; then all calls are blocked.
After disconnection, a phone is reconnected on payment of all
outstanding dues. Reconnection
fee of Rs. 100/- is levied in the subsequent bill.
If the dues are not paid within six months from the date of
disconnection, the phone connection is treated as Permanently Closed.
Restoration, thereafter, is subject to sanction of Competent
Authority. Rental charge
for the period the phone remains disconnected on account of non-payment
of dues, shall be borne by the subscriber.
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Even
after paying phone bill, if your phone gets disconnected, inform by
dialing “151’. The
Service is FREE and your phone will be reconnected on the same day.
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| For
Complaints relating to |
Please
Contact |
| Rent
rebate Claim |
Divisional
Engineer (Internal) |
| Excess
Billing Complaint |
of
your Exchange |
| Phonograms |
Chief
Superintendent CTO Cal – 700 001 |
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Accessories
Charges
Demand Call / Trunk Call Billing
Abnormal Bill / Provisional Bill issue
Change in Address for Billing
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Concerned
Accounts Officer (TR)
Calcutta Telephones
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| Directory
Charges |
Directory
Officer, Calcutta Telephones,
Telephone Bhawan, Cal – 700 001
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| PHONE
PLUS SERVICES |
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Calcutta
Telephones Provides you the following facilities under Phone Plus
services from the Electronic Exchanges (except exchanges with codes 242,
243, 248, 334 & 337). Avail
and enjoy the benefit of advance tecbnology. Please write to DEP/Intl.
Of your Exchange to avail the facilities.
Abbreviated
Dialling :
This facility will save your valuable time. Assign yourself 2
digit codes for Phone Nos. you dial most often (max. 10 such).
Call
Transfer :
This facility will not keep you detached from your own
telephone from incoming calls when you are out to your friends’ or
relatives’ place. Divert
your I/C calls to any phone in the city.
Revert to normal when you wish.
Hot
Line :
This is two-in-one facility in your telephone. You can opt to be connected to any pre-chosen phone number by
lifting your handset and waiting without dialing for 5 secs.
For normal use of your phone just start dialing within 5 secs. Of
lifting handset.
Call
Waiting
: This facility
virtually gives you a benefit of second phone for your incoming calls.
When you are talking on phone you will be informed if another call is
waiting. You may then
choose to talk to either party alternately.
Conference
: This facility will
restrain you from moving outside to hold a conference with your friends.
This you can do from your telephone itself taking two of your
friends on the line.
For
all the above facilities, you have to apply to DE (Intel.) of your
Telephone Exchange. Charges
are Rs. 20/- per month for each of the service.
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| FREE
TELEPHONE SERVICES
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| Assistance |
199 |
| Changed
No. Information |
1951/1952/1953 |
| Directory
Enquiry |
197 |
| Complaints |
198 |
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Time
(English)
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174 |
| Time
(Bengali) |
175 |
| Morning
Alarm |
173 |
| Phonogram
(Local) |
185 |
| Phonogram
(International) |
303169/303042 |
| Reconnection |
151 |
| Suburban
Trank |
161 |
| Telex
Enquiry |
277737/7774 |
| Trank
Booking |
180,2484010,
2824010 |
| For
Any Problem |
2487467 |
CALCUTTA TELEPHONES AREA-WISE EXCHANGE LIST
Operational jurisdiction of Calcutta Telephones is divided into 10 areas :
Alipore, Barrackpore, Bidhan
Nagar, Central, City, Howrah, Jadavpur, North,
Serampore and South. Each area is headed by an Area Manager and has independent
Commercial and Accounts Units. Following list will give you some idea of the
area of coverage of each Area Manager.
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Area |
Exchange Codes |
| Alipore |
400 401 402 403 439 444 446 447 448 449 450 451 452 453 457
458 459 467 468 469 470 478 479 480 482 490 491 492 493 494 495
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| Bidhan Nagar |
321 334 335 337 355 357 358 359 511 512 513 521 522 529 534
537 538 539 548 549 550 551 559 566 567 569 570 571 572 573 574 579
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| Barrackpore |
500 535 536 540 541 542 552 553 560 561 562 563 564 565 568
580 581 582 583 585 586 587 588
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| Central |
216 217 218 219 224 226 227 229 230 231 232 233 238 239 240
241 244 245 246 247 249 250 280 281 282 284 285 287 288 323 327 328 329
343 344
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| City |
210 215 220 221 222 223 225 228 234 235 236 237 242 243 248
616 |
| Howrah |
610 640 643 644 645 650 651 653 654 655 657 658 660 661 665
666 667 668 669 670 671 675 675 676 677 678 679
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| Jadavpur |
410 411 412 413 416 417 418 419 421 425 430 431 432 433 434
435 436 437 462 471 472 473 477 481 483
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| North |
322 333 350 351 352 353 354 356 360 528 530 533 543 544 546
554 555 556 557 558 575 577
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| Serampore |
622 630 631 632 633 634 652 659 662 663 664 672 673 674 680
681 682 683 684
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| South |
415 440 441 442 443 454 455 456 460 461 463 464 465 466 474
475 476 485
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In addition, there is one more Area Manager - AM (LD), coordinating in case
of all leased circuits - both speech and data.
Contact Phone Numbers for Maintenance Attention.
Standardized phone Nos. for booking of faults :"198" if you are
dialing from a phone in the same locality as your faulty phone. Otherwise dial
(Exchange Code) of faulty Phone No. followed by 2198 - (in general).
Manual complaint booking is from 8 AM. to 8 PM. In addition, automatic 24
hrs. complaint booking facility is available in some exchanges.
Standardized numbers for officers connected with Maintenance :
DE (Internal) : (Exch. Code) - 1010
DE (Internal) : (Each. Code) - 2020
SDE (Internal) : (Each. Code) - 2025/2026
Make it a point to know the name & address of maintenance officers
concerned with your phone.
Also, find out the technology of your exchange line - E10B,
OCB, EWSD or what?
After you get a new connection ask for the opening meter reading from the
exchange.
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